Shipping policy

Shipping Policy

Every order ships from a U.S. distributor warehouse that stocks the brands we sell. Most orders leave the warehouse within 1 to 2 business days and arrive in 3 to 7 business days. You get a tracking number by email as soon as your order ships.

Where we ship

We ship to the contiguous United States (lower 48). We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or outside the United States.

Shipping cost

• Free standard shipping on orders of $149 or more.
• Orders under $149 show a flat ground rate at checkout before you pay.
• Oversized and freight items. Some bumpers, complete lift kits, and large armor ship by LTL freight. If your order needs freight and carries a cost beyond what you paid at checkout, we will contact you before it ships with the exact amount. You can approve it or cancel for a full refund. No surprise charges.

Freight deliveries

Freight shipments are delivered curbside by appointment. Please inspect the packaging and note any visible damage on the delivery receipt before signing. That note is what lets us file a carrier claim for you.

Damaged or missing items

If anything arrives damaged or incomplete, email sales@franklinoffroad.com within 5 days of delivery with your order number and photos. We will send a replacement part or make it right.

Questions

Call (615) 538-7477 or email sales@franklinoffroad.com. We answer Monday through Friday, 9am to 5pm Central.