Refund policy

Returns and Refunds

If a part is wrong for your Jeep or you change your mind, you can return it within 30 days of delivery.

What can be returned

  • New, uninstalled parts in the original, undamaged manufacturer packaging with all hardware and instructions.
  • Electrical and lighting products can be returned only if unopened.
  • Special-order items and parts that have been installed, modified, painted, or mounted are not returnable, but remain covered by the manufacturer's warranty.

How to start a return

  1. Email returns@franklinoffroad.com with your order number and the item you want to return.
  2. We reply within one business day with a Return Authorization (RA) number and the warehouse return address. Packages sent without an RA number cannot be accepted.
  3. Ship the item back with tracking. Return shipping is paid by the customer unless we sent the wrong or a damaged part.

Refunds

Once the warehouse receives and inspects the return, we refund your original payment method within 5 business days, less a 15% restocking fee. There is no restocking fee when the return is our error (wrong part shipped, damaged in transit, or a defect). Original shipping charges are not refundable.

Wrong fitment

Not sure a part fits your Wrangler? Email or call (615) 538-7477 before you order with your year, model (JK or JL), and trim. We will confirm fitment for you.

Warranty

All parts carry the manufacturer's warranty. If a part fails under warranty, contact us and we will handle the claim with the manufacturer for you.